Refund Policy
We want you to be happy with NordicStreamTV. Here's how refunds and cancellations work.
1. Overview
This Refund Policy explains the circumstances under which refunds may be issued for NordicStreamTV plans. We aim to be fair and straightforward in every case.
2. Eligibility
If you experience a technical issue that prevents you from using the Service and our support team is unable to resolve it within a reasonable time, you may be eligible for a refund. We encourage you to contact support first so we can try to help.
3. Non-refundable situations
Refunds may not be available where:
- A significant portion of the plan term has already been used.
- The issue is caused by your own equipment or internet connection.
- The request falls outside the eligibility window described at purchase.
4. How to request a refund
To request a refund, contact our support team at support@nordicstreamtv.net with your order reference and a brief description of the issue. The more detail you provide, the faster we can assist.
5. Processing time
Approved refunds are processed back to your original payment method. Depending on your provider, it may take several business days for the funds to appear.
6. Plan changes
You can switch plans or adjust connections at any time. Where a change affects pricing, we'll explain any adjustment clearly before it takes effect.
7. Contact
Need help with a refund or cancellation? Reach us at support@nordicstreamtv.net — we're available 24/7.