Frequently asked questions

NordicStreamTV is a premium streaming platform that lets you enjoy live and on-demand entertainment in high quality across all your devices, with fast activation and 24/7 support.

A compatible device — such as a smart TV, phone, tablet, computer or streaming box — and a stable internet connection of at least 25 Mbps for the best 4K experience.

Most members are up and running within a few minutes of confirming their plan. You'll receive activation details by email right after sign-up.

No special hardware is required. NordicStreamTV works with the everyday devices you already own.

Available payment methods are shown at checkout. If you have a specific question about billing, our support team is happy to help.

Yes. You can switch plans or adjust your number of connections at any time — just contact support and we'll take care of it.

Pick the term that suits you — 3, 6 or 12 months — and the number of connections you need. The price shown on each card is the full amount for that plan, paid once for the whole term. Longer plans offer better overall value.

Please see our Refund Policy for full details on eligibility and how to request a refund.

Depending on your plan, you can stream in Full HD up to 4K Ultra HD with HDR. Quality adapts automatically to your connection speed.

Buffering is usually connection-related. Try a wired connection, move closer to your router, or pause other large downloads. We recommend at least 25 Mbps for 4K.

Yes — choose the number of simultaneous connections that suits your household, and you can stream on different devices at the same time.

Yes. Smart resume remembers where you left off so you can pick up on another screen seamlessly.

Smart TVs, phones, tablets, computers, streaming boxes and game consoles are all supported. One subscription works across them.

Head to our Setup Guide and choose your device for a clear, step-by-step walkthrough.

Yes. As long as you have a stable internet connection, you can enjoy NordicStreamTV wherever you are.

We're available 24/7 by WhatsApp and email. Visit our Contact page to reach us however suits you.

WhatsApp replies usually arrive within minutes, and email enquiries are typically answered within a couple of hours.

Absolutely. Our team is happy to guide you through setup step by step if you'd prefer a helping hand.